Troublesome
Friday, April 30th, 2010This has got to be some sort of record for most problems encountered for a small project. I got the request ticket to add two paragraphs to a client’s offer on one of our website. Here’s a brief run-down on how the project progressed:
- Tuesday, 10:00 a.m. – Got ticket to make some content changes to a form. This will be easy!
- Tuesday, 10:15 a.m. – Discovered that we did not host the website, and I did not have FTP access to the form. Requested FTP information from I.T.
- Tuesday, 11:45 p.m. – Got FTP information from I.T. and discovered that the form is built in an unfamiliar framework and has a back-end admin section. Asked if anyone had the login information for the back-end admin section. Nobody knew it existed. Had the idea to get the password from the database. Requested database information from I.T.
- Tuesday, 12:00 p.m. – Got database connection information from I.T. Discovered that direct access to the database had been disabled. Asked I.T. to enable direct access. Should be done with this soon!
- Tuesday, 12:45 p.m. – Got I.T. to enable remote access. Discovered that password is encrypted.
- Tuesday, 2:45 p.m. – Had the idea to encrypt a new password and create a new user. Discovered that password is encrypted with an encryption key that we first had to decipher. Now cursing whoever invented this website as a form of torture.
- Tuesday, 3:30 p.m. – Got a new user login with admin privileges. Discovered that content I need to change is not in the back-end admin section. I am crushed. Back to the database…
- Tueday, 4:45 p.m. – Content I need to change is not in the database. I discover that there are three databases for this website.
- Wednesday, 9:00 a.m. – Stuck in meetings all day. Cannot work on project.
- Wednesday, 4:30 p.m. – Information is not in any of the databases. I am crushed. Back to the server…
- Wednesday, 5:15 p.m. – Found the file after searching through hundreds of files! But, since I’d be making changes to the live site, I want to make sure Proofing can get to it immediately, so I’ll put this off until tomorrow. Almost done!
- Thursday, 8:45 a.m. – Made changes to page. Got a weird error when I tried to upload the file, and it didn’t work. Computer crashed and I lost changes.
- Thursday, 9:30 a.m. – Tried uploading file through SSH. No luck.
- Thursday, 9:45 a.m. – Tried changing write privileges on the file. Did not have access to do that. Discovered that FTP user does not have admin privileges. Asked I.T. if they have another FTP account we could use or could enable admin access for current FTP user. Also demanding address of web developer so I can punch him in the face.
- Thursday, 3:00 p.m. – Got I.T. to give me access to alter the file.
- Thursday, 3:45 p.m. – Changes made! This project is done! Let’s resolve the ticket.
- Friday, 4:30 p.m. – Just got notice that client is no longer going to be running their offers through my company. WTF FML I now want to die.
I am both a dreamer and a cynic. I am a writer, musician, and web designer. I am a devoted husband. I am flawed, but functional. I really, really like coffee. If you want to know more than that, feel free to 

